Terms and conditions

1. Introduction and acceptance

Welcome to the website of REMALAGUÉ by TARADHAN ENTERPRISES (hereinafter referred to as “REMALAGUÉ”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the website remalague.com (the “Website”) and any purchase of products offered through it.

By accessing, browsing, or using the Website, or by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms together with the following policies, which form an integral part of these Terms:

• Privacy Policy; and
• Shipping & Returns and Exchange Policy.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature. They are published in accordance with the applicable provisions of the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 (as amended), and other applicable Indian laws.

2. About us

REMALAGUÉ is a brand operated by TARADHAN ENTERPRISES. We design and offer handbags and related accessories for sale through the Website. Our customer care contact is:

E-mail: care@remalague.com

Further details of our legal name, principal address, and Grievance Officer are set out in Section 17 of these Terms and are also displayed on the Website in accordance with applicable e-commerce rules.

3. Eligibility

Use of the Website and the ability to place orders is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” (including minors under 18 years of age) are not eligible to use the Website for placing orders.

By using the Website or placing an order, you represent and warrant that you are at least 18 years of age, of sound mind, and not disqualified from entering into a contract under any applicable law. If you are accessing the Website on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

4. Account registration and security

You may be required to create an account to place orders or access certain features. When registering, you agree to provide accurate, complete, and current information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at care@remalague.com if you suspect any unauthorised use of your account or any other security breach. We are not liable for any loss arising from unauthorised use of your credentials where such use results from your failure to keep them secure.

We reserve the right to suspend, restrict, or terminate your account at our discretion if we reasonably believe you have violated these Terms or engaged in fraudulent, abusive, or commercial-resale activity.

5. Products, pricing and availability

All products listed on the Website (handbags and related accessories) are subject to availability. We make reasonable efforts to display product images, descriptions, colours, materials, and dimensions accurately. However, actual colours, textures, and appearance may vary slightly due to monitor settings, lighting, photography, or natural variations in materials and manufacturing. Such minor variations do not constitute a defect or grounds for return solely on that basis.

All products sold by REMALAGUÉ are genuine products of the brand. We do not sell counterfeit or unauthorised goods.

Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (including GST) unless otherwise stated. We reserve the right to change prices, product descriptions, or availability at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for.

In the event of a pricing or description error on the Website, we reserve the right to cancel the order and refund any amount paid, or to contact you to confirm whether you wish to proceed at the correct price or with the correct description.

6. Orders, payment and acceptance

When you place an order, you make an offer to purchase the selected product(s) subject to these Terms. An order is accepted only when we send you a confirmation (by e-mail or other electronic means) after successful payment verification. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, stock unavailability, bulk/commercial purchases, or violation of these Terms.

Payment must be made through the payment methods offered on the Website (such as credit/debit cards, UPI, net banking, wallets, or other authorised payment gateways). All payments are processed securely through third-party payment service providers. You represent that you are authorised to use the payment method provided and that all payment information is accurate.

You will receive transactional communications (order confirmation, shipping updates, delivery notifications, and similar) related to your order. These are necessary for the performance of the contract and are not marketing communications.

Title to the products and risk of loss pass to you upon delivery of the products to the shipping address provided by you (or upon handover to the courier, as applicable under the shipping terms stated in our separate Shipping Policy).

7. Shipping, returns, cancellations, refunds and exchange

All matters relating to shipping and delivery, order cancellations, returns, refunds, and exchanges are governed exclusively by our separate Shipping, Returns, Cancellations, Refunds and Exchange Policy, which is available on the Website and forms an integral part of these Terms.

By placing an order, you acknowledge that you have read and agree to be bound by that policy. In the event of any conflict between these Terms and the Shipping, Returns, Cancellations, Refunds and Exchange Policy on a matter specifically covered by that policy, the provisions of that policy shall prevail for that matter.

For any queries regarding shipping status, returns, cancellations, refunds or exchanges, please contact us at care@remalague.com or refer to the detailed policy on the Website.

8. Promotions, coupons and discount codes

From time to time we may offer promotions, discount codes, coupons, or special offers. The following general rules apply unless otherwise stated in the specific offer:

• Promo codes and discounts are valid only for the period and on the terms stated in the offer.
• Codes are generally non-transferable, non-combinable with other offers, and may not be applied retrospectively.
• We reserve the right to modify, suspend, or cancel any promotion or to refuse the application of a code if we reasonably believe it is being misused or obtained fraudulently.
• Any free gifts or promotional items are subject to availability and may be substituted with an item of similar value.

9. Intellectual property

All content on the Website, including but not limited to text, graphics, logos, images, product designs, photographs, videos, software, and the overall look and feel of the Website, is the property of REMALAGUÉ / TARADHAN ENTERPRISES or its licensors and is protected by Indian and international intellectual property laws (including copyright, trademark, and design laws).

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Website without our prior written consent. The REMALAGUÉ name, logo, and related marks are trademarks of TARADHAN ENTERPRISES. Unauthorised use is strictly prohibited and may result in legal action.

10. User conduct and prohibited uses

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

• use the Website in any way that violates any applicable local, state, national, or international law;
• engage in any fraudulent, abusive, or harmful activity, including attempting to gain unauthorised access to the Website, other accounts, or our systems;
• upload, post, or transmit any content that is unlawful, defamatory, obscene, infringing, or otherwise objectionable;
• interfere with or disrupt the Website or servers/networks connected to it;
• use any robot, spider, scraper, or other automated means to access the Website without our prior written permission;
• purchase products for the purpose of commercial resale or bulk redistribution without our prior written consent; or
• impersonate any person or entity or misrepresent your affiliation with any person or entity.

11. Reviews, feedback and user-generated content

If you post reviews, comments, feedback, suggestions, or other content on the Website or provide them to us by any means, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the Website and our business (including for marketing purposes).

You represent that you own or have the necessary rights to the content you provide and that it does not violate any third-party rights or applicable law. Any feedback or suggestions you provide may be used by us without any obligation to compensate you.

We reserve the right (but have no obligation) to monitor, edit, or remove any user content that we consider inappropriate, offensive, or in violation of these Terms.

12. Third-party links and external content

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or availability of any third-party sites. Accessing such links is at your own risk, and you should review the terms and privacy policies of those third parties.

13. Disclaimers

The Website and all products and content are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Product descriptions and other content on the Website are for informational purposes; minor variations in colour, texture, or dimensions may occur and do not constitute a breach of these Terms.

14. Limitation of liability

To the maximum extent permitted by applicable law, REMALAGUÉ, TARADHAN ENTERPRISES, and their directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Website or purchase of products.

Our total aggregate liability for any claim arising out of or relating to these Terms or any product purchased shall not exceed the amount actually paid by you for the product giving rise to the claim. Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under Indian law (including applicable consumer protection laws).

15. Indemnity

You agree to indemnify, defend, and hold harmless REMALAGUÉ, TARADHAN ENTERPRISES, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Website, your breach of these Terms, or your violation of any rights of a third party.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, store, and protect your personal information. Transactional communications related to your orders may be sent even if you have opted out of marketing communications.

17. Grievance redressal and contact information

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 (as amended) and the Information Technology Act, 2000, we have appointed a Grievance Officer to address consumer complaints and grievances.

Grievance Officer

REMALAGUÉ (By Taradhan Enterprises)

Address: Taradhan, A/26 Khandelwal Colony, Durg, Chhattisgarh 491001

E-mail: grievanceofficer@remalague.com

The Grievance Officer will acknowledge receipt of a complaint within 48 hours and endeavour to redress the complaint within one month from the date of receipt, in accordance with applicable rules. A copy of the complaint as recorded may be provided to you upon request.

For general customer care queries, you may also write to care@remalague.com

18. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the consumer protection rights available to you under applicable law, the courts at Durg, Chhattisgarh shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or your use of the Website.

Nothing in this section affects your statutory rights as a consumer under the Consumer Protection Act, 2019 or other applicable consumer protection laws.

19. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on the Website with a revised “Last updated” date. Your continued use of the Website after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. Where required by law, we will notify you of material changes.

20. Notices

Any notices or other communications permitted or required under these Terms will be in writing and given by us via e-mail (to the address associated with your account or order), by posting on the Website, or by other reasonable means. You may give notices to us by writing to care@remalague.com or to the Grievance Officer at the address provided above.

21. Miscellaneous

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy, the Shipping, Returns, Cancellations, Refunds and Exchange Policy, and any order-specific terms, constitute the entire agreement between you and us regarding the subject matter hereof and supersede any prior agreements or understandings.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• No third-party beneficiaries: These Terms do not create any third-party beneficiary rights.
• Survival: Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) shall survive any termination or expiry of these Terms.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, or shortages of transportation, facilities, fuel, energy, labour, or materials.

If you have any questions about these Terms and Conditions, please contact us at care@remalague.com or through the Grievance Officer details provided above.

Thank you for choosing REMALAGUÉ.